At Beauty by Shamama, we strive to ensure a smooth and satisfying shopping experience. Please read our cancellation and refund policy carefully before placing an order.

Order Cancellation

• Orders can be cancelled only before they are processed or dispatched.
• Once the order has been shipped, it cannot be cancelled.
• To request a cancellation, please contact us as soon as possible at Customer care contact no.: 9870379339 with your order details.

Refund Eligibility

Refunds are applicable only in the following cases:

• If you receive a damaged or defective product
• If you receive an incorrect product
• If the order is cancelled before dispatch

To be eligible for a refund:

• The product must be unused, unopened, and in its original packaging
• The request must be made within 48 hours of delivery
• Proof (images/video) of the issue may be required

Non-Refundable Items

Refunds will not be provided in the following cases:

• Products that have been opened or used
• Change of mind after delivery
• Minor packaging damage that does not affect product quality
• Orders placed under special offers or discounts (unless damaged/defective)

Refund Process

• Once your refund request is approved, the refund will be processed to your original payment method.
• Refunds are typically completed within 5–10 business days, depending on your bank or payment provider.

Replacement Policy

In case of damaged, defective, or incorrect products, we may offer a replacement instead of a refund, subject to product availability.

Contact Us

For any cancellation, refund, or replacement requests, please contact:

Beauty by Shamama
Customer care contact no.: 9870379339